Reviews

Real Feedback from Our Valued Customers

Welcome to our reviews page! At Modern Comfort, we're proud of the heating and cooling solutions we provide to both residential and commercial customers across Maryland and Pennsylvania. Here, you can read genuine reviews from our customers and understand why they trust us for their HVAC needs.

Recent Jobs and Reviews

Rated 4.9 out of 5 stars based on 1516 customer reviews

Customers say: The reviews exhibit a positive sentiment, with a majority of customers expressing satisfaction with the services provided. The technicians are described as professional, polite, friendly, knowledgeable, and helpful. Customers appreciate the thoroughness of the inspections and the explanations provided. Positive reviews also mention the timeliness of the service, the efficiency of the work, and the courteous and respectful behavior of the technicians. There are a few negative reviews, but they are much less in number and focus on minor issues or scheduling conflicts. Overall, the sentiment is positive, with customers expressing gratitude and satisfaction with the services provided by the company.

Job Locations and Reviews

Review
Excellent Service
Ray - Owings Mills, MD 21117
Andrew K.
Andrew K. Checked in
tightened plumbing fittings
Sykesville, MD 21784
Anthony scott Z.
Anthony scott Z. Checked in
warranty repair mitsubishi
Owings Mills, MD 21117
Fred C.
Fred C. Checked in
Pm ac
Finksburg, MD 21048
Kenneth R.
Kenneth R. Checked in
ch3cked furnace for customer
Tower City, PA 17980
Review
Owner
Carter - Reisterstown, MD 21136
Gerald  S.
Gerald S. Checked in
Reisterstown, MD 21136
Kenneth R.
Kenneth R. Checked in
clean and serviced a ThermoPride
Tower City, PA 17980
Kenneth R.
Kenneth R. Checked in
clean and serviced a New Yorker HGS
Pine Grove, PA 17963
Fred C.
Fred C. Checked in
Ac pm
Hampstead, MD 21074
Review
Excellent service
Laprade - Reisterstown, MD 21136
Response from Modern Comfort:

We thank you for sharing your experience with us.

Gerald  S.
Gerald S. Checked in
Reisterstown, MD 21136
Miles A.
Miles A. Checked in
Tune up air conditioning
Hampstead, MD 21074
Kenneth R.
Kenneth R. Checked in
clean and serviced a New Yorker FR-122
Tower City, PA 17980
Miles A.
Miles A. Checked in
Too much heat
Westminster, MD 21158
Review
I have had problems in the past with very poor service with techs not doing their job and now want certain techs to do my work. Last call in I was advised I couldn't request a certain tech but upon insistence Matt was scheduled. Matt does a great job unlike some of the past techs. Keep this in mind.
Jerry - Westminster, MD 21157
Response from Modern Comfort:

Thank you for your review and feedback Jerry. We have updated your account to reflect the preference of having Matt come out when service work is needed. We apologize for the frustration and appreciate your continued business.

Review
Service was good, however, we received a text that service person was en route at 11:15. After 12:00 he had not arrived. We called the office who had a hard time contacting dispatch. Was told repair person had to return to office, possibly to get a part. A different person, showed up around 1:30. He did well.
Martin - Eldersburg, MD 21784
Response from Modern Comfort:

Thank you for your review. We appreciate your feedback and apologize for the inconvenience and communication breakdown. We are happy to hear that the technician that did show up provided satisfactory service. If there is anything else we can help with in the future, please let us know.

Anthony scott Z.
Anthony scott Z. Checked in
annually pm on boiler
Westminster, MD 21157
Andrew K.
Andrew K. Checked in
ordered part for heat pump
Sykesville, MD 21784
Matthew M.
Matthew M. Checked in
performed yearly preventive maintenance
Manchester, MD 21102
Byron  E.
Byron E. Checked in
Ac Preventative Maintenance
Westminster, MD 21158
Pete P.
Pete P. Checked in
comfort maker ac eldersburg
Eldersburg, MD 21784
Review
he is very good at his JOB
DENNIS - Westminster, MD 21157
Response from Modern Comfort:

Thank you for your kind words, Dennis! We appreciate your feedback and are glad to hear that you had a positive experience with Byron.

Andrew K.
Andrew K. Checked in
annual heat pump tune-up
Westminster, MD 21157
Fred C.
Fred C. Checked in
Pm heat pump
Finksburg, MD 21048
Damion S.
Damion S. Checked in
Replacing stove pipe
Mechanicsburg, PA 17050
Miles A.
Miles A. Checked in
Tune up air conditioning
Westminster, MD 21157
Byron  E.
Byron E. Checked in
AC Preventative Maintenance
Westminster, MD 21157
Kenneth R.
Kenneth R. Checked in
clean and serviced a New Yorker FR-122
Williamstown, PA 17098
Anthony scott Z.
Anthony scott Z. Checked in
cleared condensate line
Hampstead, MD 21074
Andrew K.
Andrew K. Checked in
annual heat pump maintenance
Westminster, MD 21157
Matthew M.
Matthew M. Checked in
performed yearly maintenance
Westminster, MD 21157
Matthew M.
Matthew M. Checked in
jerry
Westminster, MD 21157
Damion S.
Damion S. Checked in
Water leak
Hershey, PA 17033
Byron  E.
Byron E. Checked in
oil Furnace Preventative Maintenance
Manchester, MD 21102
Review
He was very professional and pleasant !
Rebecca - Williamstown, PA 17098
Response from Modern Comfort:

Thank you for your kind words! We're glad to hear that you had a great experience with our technician.

Dalton F.
Dalton F. Checked in
Taneytown, MD 21787
Dalton F.
Dalton F. Checked in
Taneytown, MD 21787
Kenneth R.
Kenneth R. Checked in
clean and serviced a EK-Ascent
Williamstown, PA 17098
Andrew K.
Andrew K. Checked in
replaced furnace fan relay and thermostat
Fulton, MD 20759
Paul  I.
Paul I. Checked in
doing Annual Mentenace on a Bryant system
Randallstown, MD 21133
Miles A.
Miles A. Checked in
Oil leak
Finksburg, MD 21048
Matthew M.
Matthew M. Checked in
part replacement on gas furnace
Union Bridge, MD 21791
Review
Everything was done to satisfaction!
Aaron - Hershey, PA 17033
Response from Modern Comfort:

Thank you for your 5-star review! We appreciate your feedback and are glad we could meet your expectations.

Review
Thorough inspection.
DOUGLAS - Westminster, MD 21157
Response from Modern Comfort:

Thank you for your 4-star review, Douglas! We appreciate your feedback. Please let us know if there is anything we can improve on to make this a 5-star review.

Review
Great service!
Alan - Upperco, MD 21155
Response from Modern Comfort:

Thank you for your kind words! We appreciate your business.

Miles A.
Miles A. Checked in
Too much heat
Westminster, MD 21157
Byron  E.
Byron E. Checked in
AC Preventative Maintenance
Westminster, MD 21157
Andrew K.
Andrew K. Checked in
annual air conditioner and heat pump maintenance
Damascus, MD 20872
Review
Excellent Sergice
Chris - Manchester, MD 21102
Response from Modern Comfort:

We are grateful for you taking the time to leave us a review.

Matthew M.
Matthew M. Checked in
no ac , diagnosed and made proper repairs, replaced indoor coil
Manchester, MD 21102
Fred C.
Fred C. Checked in
Oil burner tune ups
Hampstead, MD 21074
Dalton F.
Dalton F. Checked in
Glyndon, MD 21071
Review
Scotty and Neil were fantastic and really knew what they were doing! Appreciate their professionalism, and patience with the issue! Thanks guys!
Donna - Parkton, MD 21120
Response from Modern Comfort:

Thank you for your kind words! We appreciate your business and are happy to hear that you received excellent service.

Jeremy  C.
Jeremy C. Checked in
Hegins, PA 17938
Anthony scott Z.
Anthony scott Z. Checked in
repaired generator
Parkton, MD 21120
Steve D.
Steve D. Checked in
annual service trianco boiler
Bainbridge, PA 17502
Miles A.
Miles A. Checked in
Tune up air conditioner
Westminster, MD 21157
Review
Called before coming. Arrived on time. Worked methodically. Did everything required. Courteous. Happy with his service.
ONKAR - Stevenson, MD 21153
Response from Modern Comfort:

Thank you for your kind words! We're glad to hear that you had a great experience with our service. We appreciate your business and look forward to serving you again in the future.

Andrew K.
Andrew K. Checked in
repaired wiring on commercial rooftop air conditioner
Eldersburg, MD 21784
Review
Prompt service, excellent service & good manners
Donna - Hershey, PA 17033
Response from Modern Comfort:

Thank you for your kind words! We appreciate your business.

Steve D.
Steve D. Checked in
annual service on triangle wall hung gas unit
Hershey, PA 17033
Damion S.
Damion S. Checked in
Too much heat
Hershey, PA 17033
Byron  E.
Byron E. Checked in
2-Heat Pumps Preventative Maintenance
Stevenson, MD 21153
Review
Dalton is fantastic!! Extremely thorough and diligent in what he does - m glad that he was out to get us all ready for A/C season!!
Marc - Glyndon, MD 21071
Response from Modern Comfort:

Thank you for your kind words! We're glad to hear that you're satisfied with Dalton's work. We appreciate your business.

Review
Excellent Service
Soderstrom - Westminster, MD 21157
Response from Modern Comfort:

We thank you for sharing your experience with us.

Review
Leaking oil pump filter
Chuck - Manchester, MD 21102
Response from Modern Comfort:

Thank you for your review, Chuck! We appreciate your feedback and business.

Review
Our technician called to say he was on the way and came in the allotted time window. He was polite and did a good job.
Maureen - Hampstead, MD 21074
Response from Modern Comfort:

Thank you for your kind words! We appreciate your feedback and are glad to hear that you had a positive experience with our technician.

Review
Very quick, knowledgeable,polite. Good job
Janice - Palmyra, PA 17078
Response from Modern Comfort:

Thank you for your kind words! We appreciate your feedback and are glad to hear that you were provided with excellent service.

Review
Very personable and conscientious. Explained the tasks performed clearly and was focused on the job.
DAVID - Westminster, MD 21157
Response from Modern Comfort:

Thank you for your kind words! We appreciate your feedback and are committed to providing prompt and professional service to all of our customers.

Review
Excellent
Customer - Hampstead, MD 21074
Response from Modern Comfort:

Thank you so much for taking the time to leave us a review!

Review
Excellent
Tom - Hegins, PA 17938
Response from Modern Comfort:

We really appreciate you taking the time to leave us a review

Review
Very polite, knowledgeable young man. Quickly assessed the problems, corrected the issues and cleaned up the oil. Highly recommend.
David - Manchester, MD 21102
Response from Modern Comfort:

Thank you for your kind words! We appreciate your business and recommendation.

Review
Crew was very professional. Cleaned up completely. Edward went over all parts of the new system and offered to help program the thermostat. Their use of drop clothes and foot coverings in the house kept the inside very clean. I would recommend this crew for any installation
Thomas - Westminster, MD 21158
Response from Modern Comfort:

Thank you for the 5-star review! We appreciate your feedback and are glad to hear that Edward and his team provided excellent service.

Review
Overall, satisfied. I wish you would contact me in the early heating season to do my furnace servicing and cleaning instead of April.
DAVID - Hampstead, MD 21074
Response from Modern Comfort:

Thank you for your review, David! We appreciate your feedback and will update your account so that we come out closer to the heating season in the future. If there is anything else you need, please let us know.

Review
The tech arrived asscheduled and went right to work. Very courteous and professional. provided good feedback.
Griffith - Pikesville, MD 21208
Response from Modern Comfort:

Thank you for your kind words, Griffith! We appreciate your business and are happy to hear that you were provided with excellent service.

Review
Terrance was great! He thoroughly checked everything in my house and dealt with my dogs being obnoxious.
JESS - Pikesville, MD 21208
Response from Modern Comfort:

Thank you for your kind words, JESS! We appreciate your feedback and are glad to hear that you had a great experience with Terrance. We appreciate your business.

Review
Knew the situation coming in as problem was pre-existing Had two resolutions within 15
Tyler - Tower City, PA 17980
Response from Modern Comfort:

Thank you for your kind words! We appreciate your business and are glad we could resolve the issue quickly and efficiently.

Review
Great job. Very knowledgeable. Friendly and courteous service.
Bill - Tower City, PA 17980
Review
Great job. Very knowledgeable. Friendly and courteous service.
BILL - Tower City, PA 17980
Response from Modern Comfort:

Thank you for your kind words! We're glad we could help you with your heat pump service. If you have any more questions or need assistance in the future, please don't hesitate to reach out to us.

Review
Scottie has been coming to my home for the last 10 years and I ABSOLUTELY TRUST HIS SERVICE!!! He has always been extremely polite, punctual and a TRUSTED WORKER! I cannot say enough about this young man. When it's time for my yearly service i ALWAYS REQUEST SCOTTIE BECAUSE WE TRUST HIM AND HE ALWAYS DOES AN OUTSTANDING JOB. AND IN TODAYS WORK PLACE THAT IS EXTREMELY RARE AND HARD TO FIND. On a scale from 1-10 we give Scottie a 20!!!!!!!! Great guy!!!
Bernadette - Sykesville, MD 21784
Response from Modern Comfort:

Thank you for your kind words, Bernadette! Scottie is a valued member of our team, and we are grateful for your trust in his service. We look forward to continuing to provide you with excellent service for many years to come.

Review
Dalton and the gentleman that was with him were both very polite. Process was very efficient.
Stephanie - Eldersburg, MD 21784
Response from Modern Comfort:

Thank you for your kind words, Stephanie! We appreciate your feedback and are glad to hear that you had a great experience with our service.

Review
Always pleased with having Byron at our home servicing our furnace and air conditioning.
MICHAEL - Eldersburg, MD 21784
Response from Modern Comfort:

Thank you for your kind words, MICHAEL! We appreciate your business and look forward to serving you again soon.

Review
Gerald came timely....and did a great job again looking at everything and making sure all went well....looking forward to a cool summer.
Mccarthy - Towson, MD 21204
Response from Modern Comfort:

Thank you for your kind words, McCarthy. We appreciate your business and look forward to serving you again soon.

Review
Great service. friendly!
Julie - Annville, PA 17003
Response from Modern Comfort:

Thank you for your 5-star review, Julie! We appreciate your feedback and business!

Review
Fred was nice, explained everything well and didn't make me feel dumb for not changing the filter often enough.
Jesse - Westminster, MD 21158
Response from Modern Comfort:

Thank you for your review! We appreciate your feedback and are glad to hear that Fred was able to help you. We will make sure to pass along your kind words to him.

Review
Matt was outstanding. Very thoughtful. Very helpful. Very knowledgeable
Michael - Westminster, MD 21157
Response from Modern Comfort:

Thank you for your kind words, Michael! We're glad to hear that you had a great experience with Matt. We appreciate your feedback and will be sure to pass it along to him.

Review
He is very knowledgeable
Andrew - Jonestown, PA 17038
Response from Modern Comfort:

Thank you for your kind words! We appreciate your business.

Review
Anthony was even able to arrive early with notification. His service for our 2 air conditioner systems was fast and competent. He was happy to discuss what he was finding and give guidance on keeping our systems working properly. Very satisfied with service.
Clark - Baltimore, MD 21207
Response from Modern Comfort:

Thank you for your kind words, Clark! We're glad to hear that you're satisfied with our service. We appreciate your business and look forward to serving you again in the future.

Review
Dalton took time to explain things while performing the inspection and service.
David - Taneytown, MD 21787
Response from Modern Comfort:

Thank you for your kind words, David! We appreciate your business and are happy to hear that you were satisfied with Daltons service.

Review
We are always happy with the thorough service Modern Comfort provides!
JD - Sykesville, MD 21784
Response from Modern Comfort:

Thank you for your kind words, JD! We appreciate your business and look forward to serving you again soon.

Review
Great tech, absurd pricing.
Jimmy - Westminster, MD 21157
Response from Modern Comfort:

Thank you for your review! We appreciate your feedback and will take it into consideration as we continue to improve our services.

Review
Professional and informative
Lilia - Timonium, MD 21093
Response from Modern Comfort:

Thank you for your 5-star review! We appreciate your feedback and are happy to hear you were provided with excellent service.

Review
I've been dealing with Modern Comfort for three years and up until recently all I've had them do was the yearly inspection of my oil burner. Recently I discovered a leak in the pressure relief valve. I called an they had someone out to look at it with 2 days. They diagnosed the problem and returned 3 days later. At no time was the boiler disabled so I think the timing was reasonable. Joe the tech did an amazing and relatively quick job and now everything is back to normal. I'm a little disappointed they didn't catch the leaky relief valve during their last inspection 3 months ago. From the rust on it, it looked like it wasn't something that just started. Would have saved me the service charge for the diagnosis. Overall I'm pretty happy with the service. Quick, courteous and competent.
Cohan - Baltimore, MD 21239
Response from Modern Comfort:

Thank you for your review! We appreciate your feedback and are glad we were able to resolve the issue quickly and efficiently.

Review
Good service
Baker - Manchester, MD 21102
Response from Modern Comfort:

Thank you so much for taking the time to leave us a review!

Review
Steve was helpful and considerate in a technically difficult situation
Susan - Hershey, PA 17033
Response from Modern Comfort:

Thank you for your kind words, Susan! We appreciate your business and are glad to hear that Steve was helpful during a difficult situation.

Review
Needed an unexpected service call because my heat stopped working. I was fit into the schedule early in the same day and the tech worked around my pre-existing appointment.
Sonja - Westminster, MD 21158
Response from Modern Comfort:

Thank you for your review! We appreciate your feedback and are glad we were able to get your heat working again quickly.

Review
Great company, they are easy to work with, upfront and honest.
BARBIE - Elizabethville, PA 17023
Response from Modern Comfort:

Thank you for your kind words! We appreciate your business and feedback.

Review
Excellent Service! Took care of problem right away
Smith - Hampstead, MD 21074
Response from Modern Comfort:

Thank you for your kind words! We appreciate your business and are happy to hear that your problem was resolved quickly.

Review
Great job as usual. I've used this outfit for decades.
Michael - New Market, MD 21774
Response from Modern Comfort:

Thank you for your kind words! We appreciate your continued support and business.