Reviews

Real Feedback from Our Valued Customers

Welcome to our reviews page! At Modern Comfort, we're proud of the heating and cooling solutions we provide to both residential and commercial customers across Maryland and Pennsylvania. Here, you can read genuine reviews from our customers and understand why they trust us for their HVAC needs.

Recent Jobs and Reviews

Rated 4.9 out of 5 stars based on 1421 customer reviews

Customers say: The overall sentiment of the reviews is positive, with a slight negative bias. The positive reviews highlight the quality of service, professionalism, and expertise of the technicians. Customers appreciate the prompt and efficient service, with technicians arriving on time and completing the job satisfactorily. The technicians are described as polite, friendly, and knowledgeable, representing the company well. Customers also mention the helpfulness of the office staff in scheduling and addressing concerns. However, there are a few negative reviews that mention issues with scheduling, communication, and pricing. Some customers felt that the service process was inefficient, with appointments being rescheduled or not properly coordinated. There were also concerns about the mark-up on battery prices and the lack of transparency in pricing. Additionally, there were reports of dishonest practices, with customers feeling scammed or misled during the service process. The recurring themes in the reviews include professionalism, expertise, promptness, and helpfulness. Customers value the technicians' knowledge and ability to explain the services provided. They also appreciate the timely response to their calls and the willingness of the office staff to address their concerns. In conclusion, the overall sentiment of the reviews is positive, with a slight negative bias. Customers appreciate the quality of service, professionalism, and expertise of the technicians. However, there are some areas for improvement, particularly in scheduling, communication, and pricing transparency. By addressing these issues, Modern Comfort can continue to provide excellent service and maintain customer satisfaction.

Job Locations and Reviews

Gerald S.
Gerald S. Checked in
Parkville, MD 21234
Review
Dalton has been the tech to service my heatpump the past two years, and has done a wonderful job both times. This young man carries himself well and is very dignified. I would like to request having Dalton as the official tech to work on my equipment. Thank you!
Dorothy - Glenville, PA 17329
Ralph S.
Ralph S. Checked in
Completed maintenance on air conditioning units to prepare our customer for the summer season.
Finksburg, MD 21048
Dalton F.
Dalton F. Checked in
Glenville, PA 17329
Review
Courteous, informative and honest.
Kristen - Westminster, MD 21157
Matthew M.
Matthew M. Checked in
no ac , diagnosed and ordered parts
Westminster, MD 21157
Gary H.
Gary H. Checked in
Completed tune ups of Carrier gas furnace and heat pump as well as Nivean tankless water heaters.
Westminster, MD 21157
Byron E.
Byron E. Checked in
Oil Furnace and Heat Pump Preventative Maintenance
Sykesville, MD 21784
Fred C.
Fred C. Checked in
Ac tune ups
Westminster, MD 21157
Andrew K.
Andrew K. Checked in
replaced boiler feed and relief valves
Sykesville, MD 21784
Damion S.
Damion S. Checked in
Replacement parts
Lykens, PA 17048
Matthew M.
Matthew M. Checked in
performed yearly preventive maintenance on heat pump
Westminster, MD 21157
Dalton F.
Dalton F. Checked in
Hanover, PA 17331
Dalton F.
Dalton F. Checked in
Westminster, MD 21157
Chadwick S.
Chadwick S. Checked in
washed condenser and returning to replace capacitor
Gettysburg, PA 17325
Gerald S.
Gerald S. Checked in
Perry Hall, MD 21128
Damion S.
Damion S. Checked in
Water leak
Lykens, PA 17048
Matthew M.
Matthew M. Checked in
performed yearly preventive maintenance
Westminster, MD 21157
Fred C.
Fred C. Checked in
Ac tune ups
Westminster, MD 21157
Gerald S.
Gerald S. Checked in
Towson, MD 21204
Byron E.
Byron E. Checked in
Oil Furnace and 2-Heat Pump Preventative Maintenance
Finksburg, MD 21048
Dalton F.
Dalton F. Checked in
Finksburg, MD 21048
Damion S.
Damion S. Checked in
Random noise
Hershey, PA 17033
Andrew K.
Andrew K. Checked in
replaced air conditioner condensate drain line
Taneytown, MD 21787
Kenneth R.
Kenneth R. Checked in
put a New skullyon for customer
Elizabethtown, PA 17022
Gerald S.
Gerald S. Checked in
Parkville, MD 21234
Kenneth R.
Kenneth R. Checked in
clean and serviced boiler for customer
Hershey, PA 17033
Review
Matt was very knowledgeable, took the time to listen to current and past concerns with the HVAC unit, and was able to diagnose a persistent problem. He explained everything he was looking at and the potential issues. Coordinated with his supervisor and let us know why he had to come back in a few days. He scheduled the re-visit for us and arrived promptly for the return appointment. Problem fixed!
Vickie - Westminster, MD 21157
Response from Modern Comfort:

Thank you for your review! We are happy to hear that Matt provided excellent service and was able to fix and address your concerns. We appreciate your continued business!

Review
Annual service
Petro - Westminster, MD 21157
Response from Modern Comfort:

Reviews help other customers evaluate and we cant thank you enough for taking the time to leave us a review.

Miles A.
Miles A. Checked in
Tune up heat pump
Westminster, MD 21157
Matthew M.
Matthew M. Checked in
performed yearly maintenance on air conditioning
Westminster, MD 21157
Damion S.
Damion S. Checked in
Clean out high efficiency coil
Palmyra, PA 17078
Review
Dalton was very efficient and respectful. Very pleased with the service today.
Donald - Manchester, MD 21102
Response from Modern Comfort:

Thank you for your kind words, Donald! We're glad to hear that you had an excellent service experience with Dalton today.

Dalton F.
Dalton F. Checked in
Manchester, MD 21102
Matthew M.
Matthew M. Checked in
no a� , diagnosed and made proper repairs
Westminster, MD 21157
Review
I have been extremely happy with the service received on my furnace
Mattson - Essex, MD 21221
Response from Modern Comfort:

Thank you for your 5-star review! We're glad to hear that you've been extremely happy with the service you've been provided. We appreciate your loyalty and continued support.

Review
You shouldn’t ask for a review so quickly because we haven’t started using the A/C
Koontz - Westminster, MD 21157
Response from Modern Comfort:

Thank you for your review! We appreciate your feedback and will pass it along to our team.

Review
Great service and professional.
GARY BOWMAN - Westminster, MD 21157
Response from Modern Comfort:

Thank you for your kind words! We're glad you had a great experience with our service.

Review
Very friendly service
MATTHEW - Finksburg, MD 21048
Response from Modern Comfort:

Thank you for your kind words! We appreciate your business and look forward to serving you again.

Dalton F.
Dalton F. Checked in
Westminster, MD 21158
Byron E.
Byron E. Checked in
AC Preventative Maintenance
Westminster, MD 21157
Steve D.
Steve D. Checked in
trouble shooting a toyotomi heater
Pottsville, PA 17901
Andrew K.
Andrew K. Checked in
replaced condensate tubing.
Westminster, MD 21157
Byron E.
Byron E. Checked in
AC Preventative Maintenance
Westminster, MD 21157
Gerald S.
Gerald S. Checked in
Perry Hall, MD 21128
Review
Great service!
Barbara - Westminster, MD 21158
Response from Modern Comfort:

Thank you for your 5-star review! We appreciate your feedback and business!

Gary H.
Gary H. Checked in
Performed tune up of Lennox heat pump.
Westminster, MD 21157
Damion S.
Damion S. Checked in
Mini spilt clean and service
Valley View, PA 17983
Dalton F.
Dalton F. Checked in
Westminster, MD 21158
Byron E.
Byron E. Checked in
AC Preventative Maintenance
Westminster, MD 21157
Kenneth R.
Kenneth R. Checked in
removed oil for customer
Tower City, PA 17980
Miles A.
Miles A. Checked in
Tune up air conditioner
Westminster, MD 21157
Damion S.
Damion S. Checked in
Pump out
Tower City, PA 17980
Byron E.
Byron E. Checked in
AC Preventative Maintenance
Westminster, MD 21157
Dalton F.
Dalton F. Checked in
Westminster, MD 21157
Review
Visit was followup to verify function of new A/C unit installed with new heating system last Fall when it was too cold to run the A/C. No issues found, pleasant and informative visit, I now know what/how to check before calling for future service.
DUNCAN - Westminster, MD 21157
Response from Modern Comfort:

Thank you for your review, Duncan! We appreciate your feedback and are glad to hear that your new A/C unit is working well. If you have any further questions or concerns, please don't hesitate to reach out to us.

Review
Great service
Parrish - Westminster, MD 21157
Response from Modern Comfort:

We are grateful for you taking the time to leave us a review.

Review
We were very pleased with the service. Thank you.
John - Littlestown, PA 17340
Response from Modern Comfort:

Thank you for your kind words! We appreciate your business.

Review
Our tech was polite and thorough! Great job!
Von - Westminster, MD 21157
Response from Modern Comfort:

Thank you for your 5-star review! We're glad to hear that you had a great experience with our tech. We appreciate your feedback.

Review
I am very pleased with the service, dalton did a great job!
Elisa - Seven Valleys, PA 17360
Response from Modern Comfort:

Thank you for your kind words, Elisa! We're glad to hear that you had a great experience with Dalton. We appreciate your feedback and business.

Dalton F.
Dalton F. Checked in
Littlestown, PA 17340
Gerald S.
Gerald S. Checked in
Essex, MD 21221
Fred C.
Fred C. Checked in
Ac tune ups
Westminster, MD 21157
Dalton F.
Dalton F. Checked in
Littlestown, PA 17340
Miles A.
Miles A. Checked in
Gas leak
Westminster, MD 21157
Review
Gerald called at least twenty minutes before he came, was polite and friendly and obviously took pride in doing a good job. A pleasure to deal with in every way. Modern Comfort replied quickly too and worked with us to get the job done. Thank you!
Jennifer - Towson, MD 21286
Response from Modern Comfort:

Thank you for your kind words, Jennifer! We're glad we could help you with your heating and cooling needs.

Review
Excellent service
Robert - Smithsburg, MD 21783
Response from Modern Comfort:

Reviews help other customers evaluate and we cant thank you enough for taking the time to leave us a review.

Review
Did a great job. Dalton explained to me everything I had questions about. He represents his company very well.
Diana - Hanover, PA 17331
Response from Modern Comfort:

Thank you for your kind words, Diana! We're glad to hear that Dalton explained everything you had questions about. We appreciate your business and look forward to serving you again in the future.

Review
Always happy with your service. Personnel are well trained and polite
Marsh - Cockeysville, MD 21030
Response from Modern Comfort:

Thank you for your kind words! We appreciate your loyalty and are committed to providing you with the best service possible.

Review
The gentle were polite, worked hard and were very neat.
David - Hampstead, MD 21074
Response from Modern Comfort:

Thank you for your kind words! We appreciate your business and are glad to hear that you were satisfied with our installation service.

Review
Dalton
Wayne - Manchester, MD 21102
Response from Modern Comfort:

We thank you for sharing your experience with us.

Review
Byron from Modern Comfort performed seasonal maintenance on our home air conditioning system. He was a highly professional and knowledgeable technician who performed excellent work. Many thanks to Byron!
Jim - Westminster, MD 21157
Response from Modern Comfort:

Thank you for your kind words, Jim! We appreciate your business and are always here to provide top-notch service. We will pass along your kind words to Byron.

Review
Byron quickly found the problem with my AC not working. He was professional and very nice! Thankful to have AC again and better humidity levels in my home. Byron did a Great job!
Dean - Millers, MD 21102
Response from Modern Comfort:

Thank you for your kind words, Dean! We appreciate your business and are glad we could help get your AC working again.

Review
Scheduling this generator service/low battery issue, was not the easiest or more straightforward exercise. Initial appointment was made, 1 1/2 weeks later when no follow up call was made, I called the office, to find out the battery and or service kit had not been ordered, and in fact no appointment was made. Second appointment was scheduled, on the day of the appointment, after calling to find out where the technician was, come to find out, that in fact they did not have the service kit. When that came in, I was contacted to schedule an appointment and assured that when the technician came he would be fully prepared with a new battery if needed. Well..........he came and did not have a battery, was going to have to pick one up! After enquiring the price of the battery, we found out MCS mark up is $100 over the price at Battery Warehouse. This really is not acceptable. I fully understand they need to make money, but that is ridiculous! We bought our own battery and had the tech install it after the service. Overall not a great customer service experience by MCS. The technician Anthony, is very pleasant though. The review ratings does not reflect on him, but the MCS service process which failed to be efficient this time.
Tracy - Westminster, MD 21158
Response from Modern Comfort:

Tracy, we are very sorry that this was your experience. We are working internally to make sure that this does not happen again in the future. We are glad to hear that you were satisfied with Anthony's service. Thank you for taking the time to leave us this review and feedback.

Review
Excellent service
Michelle - Union Bridge, MD 21791
Response from Modern Comfort:

We really appreciate you taking the time to share your feedback and leaving us a review.

Review
Excellent service
Michael - Westminster, MD 21157
Response from Modern Comfort:

Thank you for your review! We're always striving to provide the best possible experience for our customers, and your feedback is invaluable in helping us achieve that.

Review
Very polite and professional
Kloss - Westminster, MD 21157
Response from Modern Comfort:

Thank you for your kind words. We appreciate your business.

Review
Joe was very courteous an did a great job even with my unit way past due for service
Wisniewski - Essex, MD 21221
Response from Modern Comfort:

Thank you for your kind words! We appreciate your business and are committed to providing excellent service. We're glad we could help you get your unit serviced and we look forward to serving you again in the future.

Review
Excellent
Patricia - Westminster, MD 21157
Response from Modern Comfort:

Thank you so much for taking the time to leave us a review!

Review
Excellent service. Clear and concise recommendations on our unit.
Harold - Westminster, MD 21157
Response from Modern Comfort:

Thank you for your kind words! We're glad to hear that you had a great experience with our service. We're always striving to provide the best possible service to our customers, and we appreciate your feedback.

Review
Nice young man, did a great job
Richard - Westminster, MD 21157
Response from Modern Comfort:

Thank you for your kind words! We're glad you had a great experience with Dalton.

Review
Steve was diligent in following through with instructions provided by Mitsubishi tech.
Jack - Valley View, PA 17983
Response from Modern Comfort:

Thank you for your kind words! We appreciate your business and are glad we could help you with your equipment. If you have any further questions or concerns, please don't hesitate to reach out to us.

Review
Very nice and professional.
Hoffman - Hampstead, MD 21074
Response from Modern Comfort:

Thank you for your kind words! We appreciate your business and look forward to serving you again.

Review
Good Service
Benjamin - Hanover, PA 17331
Response from Modern Comfort:

Thank you for your review! We're always looking for ways to improve, and your feedback is helpful in that regard.

Review
Excellent service
Sheryl - Hampstead, MD 21074
Response from Modern Comfort:

Thank you for sharing your review.

Review
Timely service, great communication.
Wiles - Freeland, MD 21053
Response from Modern Comfort:

Thank you for your 5-star review! We appreciate your business and look forward to serving you again.

Review
Excellent
Knox - Manchester, MD 21102
Response from Modern Comfort:

We thank you for sharing your experience with us.

Review
I would like Modern Comfort to make Byron my official Technician. He was so efficient and personable. He didn't take shortcuts. Compared to many others he was miles ahead and represented his company well.
Lori - Manchester, MD 21102
Response from Modern Comfort:

Thank you for your kind words! We will definitely pass along your feedback to Byron. We appreciate your business and look forward to serving you again in the future.

Review
Excellent service
MIKE - Hampstead, MD 21074
Response from Modern Comfort:

Thank you for taking the time to leave us a review. Your feedback is important to us and helps us improve.

Review
This has been the first technician that actually explained what he was doing and why he was doing it.
Brion - Annville, PA 17003
Response from Modern Comfort:

Thank you for your kind words! We appreciate your feedback and are glad to hear that you had a positive experience with our technician. We strive to provide excellent customer service, and we will continue to work hard to earn your trust and satisfaction.

Review
Great service!!
Sandra - Hampstead, MD 21074
Response from Modern Comfort:

Thank you for your review! We're always looking for ways to improve, and your feedback is helpful in that regard.

Review
Gerald is fantastic. Professional, knowledgeable. He is a gentleman and respectful. He is the very best, a great asset to your company
Colby and Wiley Hawks - Towson, MD 21204
Response from Modern Comfort:

Thank you for your review! We are happy to hear that you were pleased with Geralds service. We will pass along your kind words to him.

Review
Excellent Technician
Griggs - Phoenix, MD 21131
Response from Modern Comfort:

Thank you for your kind words! We appreciate your business.

Review
Service Review
Kimes - Perry Hall, MD 21128
Response from Modern Comfort:

Thank you for taking the time to leave us a review. Your feedback is important to us and helps us improve.

Review
I just bought this house and have no idea how anything works. Fred took the time to explain everything to me, how to properly maintain my appliances, and even set up my Google Nest so that it runs better. 10/10 service, I hope the next time I call for service, Fred gets sent again because he definitely knows what he’s doing.
Scott - Hampstead, MD 21074
Response from Modern Comfort:

Thank you for your kind words, Scott! We appreciate your positive feedback and are glad to hear that you had a great experience with Fred.

Review
Crew arrived early and worked all day. They answered all my questions and were very professional. Installation was expertly done the first time. I am very happy.
Walter - Sykesville, MD 21784
Response from Modern Comfort:

Thank you for your kind words! We're glad to hear that you're satisfied with our services. We appreciate your business and look forward to serving you again in the future.

Review
Was lied to about needing a brand new furnace. I was shown a picture of damaged equipment that wasn’t even mine. The maintenance that was the purpose of the visit wasn’t even completed. Was almost scammed out of $15,000. Unbelievably dishonest and so disappointing that people are going into homes and running this scam.
Anonymous - Taneytown, MD 21787
Response from Modern Comfort:

Jennifer, we are very sorry that this happened. We are working internally to make sure this situation is addressed, and we will maintain communication with you while we work towards resolving the issue. We appreciate you taking the time to leave this review.

Review
My technician showed up on time, was knowledgeable about the service he was providing, and was very polite.
Marge - Westminster, MD 21157
Response from Modern Comfort:

Thank you for your kind words! We're glad to hear that you had a great experience with our technician. We appreciate your business and look forward to serving you again in the future.

Review
Byron did a great job. Really personable as well.
KENNETH - Hampstead, MD 21074
Response from Modern Comfort:

Thank you for the kind words, KENNETH! We're glad to hear that you had a great experience with Byron.

Review
Matthew was very professional.
Marlynn - Hampstead, MD 21074
Response from Modern Comfort:

Thank you for your kind words, Marlynn! We're glad to hear that you had a great experience with Matthew. We appreciate your feedback and business!